WARNING: This product contains nicotine. Nicotine is an addictive chemical.

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FAQ & Support

Welcome to Bellavapor's FAQ section, designed to address common queries and provide assistance throughout your shopping journey.

  • How can I change the item if I placed the wrong order?

    Once payment is completed, contact our customer service immediately to assist in changing the item. Changes are possible before the package is processed by the shipment company.

  • How to cancel the order?

    Unpaid orders can be disregarded. For paid orders, contact customer service before shipment processing. Once shipped, cancellations are not possible.

  • Can I change the shipping method in my order?

    Contact us within 24 hours to change the shipping method before the package is sent. Any price difference will be refunded or billed accordingly.

  • When will my order be shipped after payment is accepted?

    Shipment is typically arranged within 48 hours of receiving complete payment. If items are out of stock, our customer service will provide estimated dispatch time.

  • How do I know if my order is shipped out?

    A confirmation message will be sent when the order is shipped. Check your inbox and spam/junk folder. Contact us if you don't receive the confirmation.

  • What if my payment fails?

    Ensure sufficient funds. If issues persist, try an alternative payment method. Contact our customer service for further assistance.

  • Can I apply a coupon code after placing an order?

    Unfortunately, coupon codes cannot be applied after order payment. Place a new order with the coupon code before it expires.

  • Is there a warranty for my items?

    We offer a three-day guarantee for DOA items and a three-month warranty for defective items. Unopened and unused items have a 30-day Unconditional Refund Guarantee.

  • Can I return the entire order?

    Unconditional returns are accepted for unopened and unused items within 30 days, with return shipping fees as the customer's responsibility. For defective items within the warranty, contact customer service for guidance. For more details on warranty and returns, please review our policies. If you have additional questions, feel free to contact us at [email protected]. Your satisfaction is our priority at Bellavapor.

Have More Questions? Contact Us

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